Forum Discussion
Rise 360 + Vimeo
Hi everyone!
Thanks for sticking with this conversation. We know this issue with embedded Vimeo content has been frustrating, and we appreciate you continuing to share what you’re seeing.
The good news: the provider has resolved the issue.
Most videos should now load normally without you needing to do anything.
If a video still doesn’t appear:
- Clear your browser cache.
- Reload the course.
That should restore normal viewing.
If you’re still running into trouble, let us know what you’re seeing. We’re here and want to make sure everything is working as it should.
We’re still actively investigating the Embedly related issue affecting embedded Vimeo content in Rise 360. For courses currently impacted, republishing (and re-uploading to your LMS, if applicable) will allow customers to access the embedded media.
At the same time, we’ve dedicated additional engineering resources to explore longer-term improvements. The goal is to reduce this type of dependency for future courses and strengthen overall reliability.
We know you’re looking for progress updates, and we’ll continue sharing them here as soon as we have meaningful news. Thanks for sticking with us while we work through it.
Appreciate the support, unfortunately, as several customers have stated, republishing and re-uploading to your LMS is not a viable solution when you have hundreds of courses.
Absolutely understand EduardoRodri852, and we're continuing to work through other options to resolve it. Last night's fix is an interim step to allow existing embedded media to play.