Forum Discussion

REricSmith's avatar
REricSmith
Community Member
5 years ago

Rise 360: Export>Reset Learner Progress setting isn't staying on.

Hello, I received a notification from our Digital Delivery team that a user was unable to retake a course designed in Rise 360 after failing the exam. I went to Course Export and looked at the set...
rise 360
olivierchemin-2's avatar
olivierchemin-2
Community Member
3 years ago

Hi!

I've got the same issue.

Even on a blank new course, Reset Learner Progress does not stay enabled when I return to the publish screen.

And it does do anything either, progress is always restored.

  • GrenForonda's avatar
    GrenForonda
    Staff
    3 years ago

    Hi Olivier!

    Sorry to hear that you are having the same issue with the Reset Learner Progress option.

    Were you able to test the Rise 360 course in SCORM Cloud? Does the same issue occur when viewing the course here as well? 

    We recommend creating a support case so we may look into this issue closely. Have a lovely day!