Forum Discussion

JohanGrobler-23's avatar
JohanGrobler-23
Community Member
3 months ago

Rise 360 Tab Interaction with embed videos

Good day Community! I am using Rise 360 with the Tab Interaction, 4 tabs - each with a unique (iframe) embedded video (from our company MS Sharepoint shared folder) that contain audio. Everythi...
rise 360
LucianaPiazza's avatar
LucianaPiazza
Staff
3 months ago

Hello JohanGrobler-23, 

Thanks for reaching out. I was unable to replicate this behavior on my end. Here's a quick Peek where I used Publicly available Youtube videos. I'd like to learn a bit more about your current setup:

  • Could you please share if you're experiencing this in preview or in a published output? 
  • What browser are you currently using? Do you notice a difference if you switch browsers when viewing your course? 
  • Could you please share more details about the videos you're using? You mentioned using videos from a Sharepoint Drive.
    • Do you experience this same behavior if you insert a publicly available YouTube video? 

It would be helpful to examine this behavior more closely in a screen recording. Feel free to upload to this thread or privately in a support case. 

Looking forward to hearing from you! 

  • JohanGrobler-23's avatar
    JohanGrobler-23
    Community Member
    3 months ago

    Hello LucianaPiazza
    Thanks for getting back to me.

    For some reason I am not able to capture the video audio with Peek?
    https://360.articulate.com/review/content/3d6b6911-9095-4ab8-bb2f-979883eaac19/review
    The videos are edited PPT video exports, adding music to the video file with Premier Pro - and saving the exported file to our company shared Sharepoint.

    I am experiencing the issue in Preview and Review - with both Chrome (Version 129.0.6668.90 (Official Build) (64-bit)) as well as IE Browser (Version 129.0.2792.79 (Offizielles Build) (64-Bit)).

    I then also used a Youtube music video, and placed this tab between the other tabs - and had the same issue.
    I also tested the Embed code with the option "do not auto play" - but this had no effect.

    If it will be useful, I can send review link of actual course, this I would need to do outside of forum due to company IP :)

    Many thanks,
    Johan

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      3 months ago

      Hi JohanGrobler-23!

      Thanks for sharing the additional details! Happy to jump in here!

      Following the steps in your recording, I used an iframe code from a YouTube video, and was able to replicate the same experience. However, when using a standard URL link, as my teammate Luciana did, the audio stops as expected when switching tabs. I've opened a support case on your behalf so our support engineers can take a closer look into this behavior.

      You're in great hands with them, and they should be following up with you via e-mail shortly!