Forum Discussion
Rise 360 Tab Interaction with embed videos
Good day Community! I am using Rise 360 with the Tab Interaction, 4 tabs - each with a unique (iframe) embedded video (from our company MS Sharepoint shared folder) that contain audio. Everythi...
Hello JohanGrobler-23,
Thanks for reaching out. I was unable to replicate this behavior on my end. Here's a quick Peek where I used Publicly available Youtube videos. I'd like to learn a bit more about your current setup:
- Could you please share if you're experiencing this in preview or in a published output?
- What browser are you currently using? Do you notice a difference if you switch browsers when viewing your course?
- Could you please share more details about the videos you're using? You mentioned using videos from a Sharepoint Drive.
- Do you experience this same behavior if you insert a publicly available YouTube video?
It would be helpful to examine this behavior more closely in a screen recording. Feel free to upload to this thread or privately in a support case.
Looking forward to hearing from you!
Hello LucianaPiazza
Thanks for getting back to me.
For some reason I am not able to capture the video audio with Peek?
https://360.articulate.com/review/content/3d6b6911-9095-4ab8-bb2f-979883eaac19/review
The videos are edited PPT video exports, adding music to the video file with Premier Pro - and saving the exported file to our company shared Sharepoint.
I am experiencing the issue in Preview and Review - with both Chrome (Version 129.0.6668.90 (Official Build) (64-bit)) as well as IE Browser (Version 129.0.2792.79 (Offizielles Build) (64-Bit)).
I then also used a Youtube music video, and placed this tab between the other tabs - and had the same issue.
I also tested the Embed code with the option "do not auto play" - but this had no effect.
If it will be useful, I can send review link of actual course, this I would need to do outside of forum due to company IP :)
Many thanks,
Johan
Hi JohanGrobler-23!
Thanks for sharing the additional details! Happy to jump in here!
Following the steps in your recording, I used an iframe code from a YouTube video, and was able to replicate the same experience. However, when using a standard URL link, as my teammate Luciana did, the audio stops as expected when switching tabs. I've opened a support case on your behalf so our support engineers can take a closer look into this behavior.
You're in great hands with them, and they should be following up with you via e-mail shortly!
