Forum Discussion

alex_S's avatar
alex_S
Community Member
3 years ago

Rise 360 Youtube embed "This video is restricted from being viewed on this domain"

Hello We are having a problem when we embed a youtube video in Rise 360 and play it from an LMS from chrome as it plays correctly in Firefox. The Rise course is hosted on a different domain than t...
rise 360
DonnaWellins1's avatar
DonnaWellins1
Community Member
1 year ago

Hi we are currently having the same problem.. what was the fix for this issue?

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    1 year ago

    Hi DonnaWellins1!

    Sorry to hear you're having trouble embedding videos into Rise 360!

    I noticed that you've opened a support case being handled by my teammate, Robert. It looks like Robert replied to your e-mail with some follow-up questions. We can continue troubleshooting through your case to keep all information in one spot.

    • AmeliaE's avatar
      AmeliaE
      Community Member
      1 day ago

      Hi StevenBenassi​ 

      I too have this issue, embedded a youtube video link using Rise. When published to the LMS and go to view the course to test, I see the youtube video screen, but when I click on it to play the video - it goes to a blank error page

      “Video unavailable – This video is restricted from being viewed on this domain”.

      I’ve tried various browsers, incognito, and different network, mobile, cleared cache, etc. Error still exists.

      Is there a fix for this issue please?

      Many thanks, Amelia

       

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        10 hours ago

        Hello AmeliaE, 

        I see that you've opened a support case with us! Great call! One of our talented support engineers will be in touch shortly via email. You're in excellent hands! 

        We'll continue the conversation over in your case, so everything is in one spot!