Forum Discussion

NigeLowe's avatar
NigeLowe
Community Member
9 years ago

Rise and retaining progress

With rise, if you create learning, for example like this: https://rise.articulate.com/share/Rml7cR-_o42qbAPn#/list/CtIRnE7do9cnD2pl599bhYIoY54rRb0d?_k=f8vlpi Is it possible to retain the learner...
rise 360
MichaelMcMeekin's avatar
MichaelMcMeekin
Community Member
6 years ago

Hello, jumping on this thread as we have seen a recent uptick in issues with Rise not reporting back completion and not retaining progress. To add to the confusion, this is occurring mostly in Chrome, if we switch to unsupported IE or Edge, progress tracks and completion is captured. We are currently using Success Factors in conjunction with SAP as the LMS. Is anyone else experiencing this issue?

 

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    6 years ago

    Hi Michael. We've seen this issue with the latest version of Google Chrome as well as with Edge (since it uses the same Chromium browser engine). It doesn't happen with all LMSs, but it does happen with quite a few.

    We're looking at this behavior to see if we can make changes to Rise 360 output that will help. While we're working on it:

    • Using an Exit Course link (step 4 here) to close the course rather than closing the browser window seems to help.
    • Also, Chrome users can take these steps to allow Rise courses to resume and correctly report completion when they close their browser window to exit a course:
      • Open Chrome browser
      • Go to chrome://flags/#allow-sync-xhr-in-page-dismissal
      • Change the drop-down selection from "Default" or "Disabled" to "Enabled"