Forum Discussion

NickMorrison's avatar
NickMorrison
Community Member
12 months ago

RISE course - button issue preventing users from clicking

Have built out a course in RISE - it works fine in the review 360 tool, worked fine in testing for me and my testers, and even our SAP testing/support service. But we have found a small cohort of u...
rise 360
NickMorrison's avatar
NickMorrison
Community Member
12 months ago

Any thoughts on this issue from Articulate themselves? 
They must have seen this before, or have an idea of what I might be able to do to mitigate/fix this? (other than splitting up the tab block into two separate tabs?)

EricSantos's avatar
EricSantos
Staff
12 months ago

Hi Nick,

Thanks for reaching out to us in a support case as well! My colleague Robert helped confirm that this is a bug of the product, which is observed when the Rise course is viewed in a narrow iframe. This explains why enlarging to full-screen mode allows the orange Next button to work.

Our product team is aware of the issue, and we'll let you know once a fix is in place.

  • NickMorrison's avatar
    NickMorrison
    Community Member
    12 months ago

    Thanks so much for the update! I really appreciate it! 

  • NickMorrison's avatar
    NickMorrison
    Community Member
    2 months ago

    Howdy! Has there been any movement/update on this issue in Rise with the latest/updated versions of RISE?