Forum Discussion

LauraRufini's avatar
LauraRufini
Community Member
5 months ago

Rise Course - GIF issue

Hello, I am building a training and wanted to use GIFs as images. I am downloading them from GIPHY but anytime I upload them in my course, they don't play. Any idea why that might be happening?  ...
rise 360
LucianaPiazza's avatar
LucianaPiazza
Staff
5 months ago

Hi Laura! 

Thanks so much for reaching out! I'm sorry to hear your GIF is not behaving as expected in your Rise course. I'm happy to help!   

I tested this behavior on my end and was able to have my GIF behave as expected. I have a few quick questions to better understand your setup:

  • What browser are you currently using to author your course? Do you notice a difference if you edit your course or view a published version of your course in a different browser? 
  • Please share your GIF file with us. I'd like to test this out on my end and see if I'm getting the same results. 

Looking forward to hearing from you! 

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      2 months ago

      Hi AnnmarieSkin585, 

      Thanks for reaching out! I was unable to replicate this behavior on my end when using a process block and incorporating GIFs. 

      Could you please share your GIF files in this thread or privately in a support case. We'd be happy to investigate this further. 

      Looking forward to hearing from you! 

Related Content