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TeamemPower-4cb's avatar
TeamemPower-4cb
Community Member
3 months ago

Rise Course Audio not working - only on my computer

Hi,  For some reason, I am now unable to listen to Rise course audio for both published and unpublished courses.  I had the content tested - the audio is working on other computers.  I also checke...
rise 360
andrewjames8's avatar
andrewjames8
Community Member
3 months ago

Here are some steps you can try to fix the audio issue with Rise courses on your computer:

1. Check Volume Settings:

  • Ensure that your computer’s volume is turned up and not muted.
  • Check the volume settings within the Rise course itself, as there may be a separate control.

2. Browser Check:

  • Make sure you are using a supported browser (Chrome, Firefox, Safari, etc.).
  • Clear your browser cache and cookies.
  • Try accessing the course in an incognito/private window to rule out any extensions interfering with audio playback.

3. Audio Drivers:

  • Update your audio drivers. Go to Device Manager, find your audio device, and update the driver.
  • Restart your computer after updating.
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