Forum Discussion
Rise course not displaying correctly in Safari
Hi There - my rise course displays well in Chrome and other browsers but has some issues in Safari. One of them is this odd black bar that appears next to the menu window. Screenshot provided
Ano...
Is there any resolution to this issue because we are facing something similar in Edge and Safari?
Hi, MamtaChhillar-7!
I'm sorry to hear you're seeing display issues with your Rise 360 course in Edge and Safari. Can you tell us a bit more about what you're experiencing?
- Are you seeing a blank screen, an error message, freezing, or something else? If you can you share a screenshot or screen recording, that'd give us a better understanding of what's going on.
- Does this happen for everyone who views the course or specific users?
- Does this happen with multiple files or just one?
While I wait for your reply, you may want to try the following troubleshooting steps:
- Open the course in a private or incognito browser window.
- Clear the browser cache.
- Make sure the browser is fully up to date.
- Test the course in another browser such as Chrome.
I hope this helps!
