Forum Discussion
Rise course will not load one lesson
I have a Rise course that will not load one of the lessons to preview. It just goes to a grey screen. This didn't always occur, it used to work properly. Is there a setting that is causing this that maybe I changed accidently? How can I fix this?
3 Replies
Hi Egrabowski,
Thanks for reaching out!
This isn't expected behavior, so I'd like to ask a few clarifying questions.
- Does this only happen when you preview the course, or when you publish too?
- Have you tried using a different browser to view the course?
- Can you share a screen recording or a copy of your course with our team?
It'd be helpful to see what lesson is causing trouble and if we can replicate the issue. We'll delete all files from our system once troubleshooting is complete!
Hi Kelly,
Thanks for your quick response!
This happens while editing and after I published to Review 360.
I have not tried a different browser, mostly because our company had very rigid security restrictions and I would have to submit an IT ticket and get approval to download any new browsers.
Here is a link to the course:
https://360.articulate.com/review/content/3b1b16d9-b343-4c1d-aa8b-1390e0be5e45/review
I really appreciate your assistance with this.
Erin Grabowski
Hello Egrabowski​,
Thank you for sharing your course with us! I can confirm that I can see all three lessons in your Review link.
- What browser are you currently using?
- Have you tried clearing your browser's cache?
- Which lesson number are you experiencing this loading issue with?
- Is anyone else on your team experiencing this, or is it just on your end?
Looking forward to hearing from you!
- What browser are you currently using?
