Forum Discussion

AdrianeWolfe

Community Member

3 years ago

RISE course won't load in LMS

rise 360

BrandonLancaste

Community Member

2 months ago

Hi, Adriane. We just started receiving reports of this same issue with a Rise course we launched company-wide. Some users report seeing only a white screen upon launch and the content never loads. The course is published as SCORM 1.2 within our LMS. Most of the users having issues are working remotely over VPN. I tried to duplicate the issue myself by trying remotely over VPN and was unsuccessful--the course launched and loaded perfectly for me. I realize your post was from three years ago, but do you happen to recall what the resolution was for you?

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LMS","id":"message:449498","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:694605"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:449498"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:449498"},"body@stripHtml({\"truncateLength\":200})":" We have recently (last 6 weeks or so) started having a problem where the RISE portions of courses in our LMS won't load for some users. They can click on it but then they just get a white screen. We...","body@stringLength":"892","rawBody":"

We have recently (last 6 weeks or so) started having a problem where the RISE portions of courses in our LMS won't load for some users. They can click on it but then they just get a white screen. We have had reports of this on both Mac and PC, although sometimes if they connect to a different network or use a colleague's device it will work. All the other components of the courses built directly in the LMS work and our provider says they have not made any updates that would affect this. The RISE files were exported in Tin Can, so we are wondering if certain devices have settings or antiviral/firewall software that blocks it for some reason. We haven't been able to replicate the results internally, so we're not quite sure where to start with troubleshooting. Anyone else have this problem or a possible solution to suggest?

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