Forum Discussion

AdeleBodden's avatar
AdeleBodden
Community Member
4 years ago

Rise courses timing out in CSOD

Hello community! I have several rise courses that are being used as participant guides for learners attending ILT sessions. These sessions are lengthy - ranging from 3 hours to 8. There are times ...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
4 years ago

Hi Carolyn!

Rise 360 sends a keep-alive message to your LMS when you navigate to each lesson.

For the learners that keep a lesson open for nearly an hour and the course times out, what do they see in the LMS? Does the course close automatically? 

Also, what happens when they relaunch the course -- does it resume back to the first lesson or the last-visited lesson?

  • RoseTimbang's avatar
    RoseTimbang
    Community Member
    23 hours ago

    Hi Alyssa! We are having this same issue now and I was hoping you may be able to help. When the course times out there is a popup that gives the learner 2 minutes to respond. If they don't respond the course window closes automatically and when they relaunch the course it goes back to the very first lesson. 

    • KarlMuller's avatar
      KarlMuller
      Community Member
      21 hours ago

      Hi,

      Rise courses do not have a timeout. The timeout period is set and controlled by the LMS. You can ask your LMS Admin to increase the amount of time before the timeout occurs.