Forum Discussion

KendiSpringer's avatar
KendiSpringer
Community Member
28 days ago
Solved

Rise Custom Blocks

I have placed custom blocks throughout my rise cousre. In preview and review view, they are no longer able to be loaded and display the above error message. In edit view, they are visible though...
rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    26 days ago

    Hello everyone!

    I'm excited to share that we've released an update to Rise 360 that includes a fix for:

    • Custom Block cannot be viewed when published to Reach 360 and Review 360.

    There’s nothing to install for web apps. New features and fixes are immediately available. You'll need to republish any current courses to Review and Reach 360 to take advantage of this fix.

    Let me know if you have any questions about this update!

edeocampo's avatar
edeocampo
Staff
26 days ago

Hi KendiSpringer​, LaraMcK​, and SherryBauers926​,

I’m sorry to hear you’ve been affected by this issue! I can confirm that this behavior was logged as a bug in Rise 360. It occurred when a course included a custom block and was published to Review 360 or Reach 360.

The issue has now been resolved. Please try republishing your course, and let me know if you encounter any further problems. I’m happy to help!