Forum Discussion
Rise Export is creating duplicate files
Hello,
I'm hopeful that someone can help me with an export issue I've encountered with Rise. I have tested this with a colleague of mine with the same outcome.
When you export a SCORM package fr...
Hi Alyssa, we are still struggling with the problem of duplicate font files in the zipped output folder (xAPI export to LMS). We use a custom font and use storyline blocks in our Rise course. But also courses without storyline blocks cause duplicate files. We can remove the duplicate manually from the zip archive, and then we manage to import to our LMS as a work around. Any suggestions how to solve the problem directly in Rise?
Hi Benjamin,
I logged a case for you with our support team to help investigate these duplicate fonts in your zipped files. You should be receiving a response soon from our team.
You may also reach out to them directly here.