Forum Discussion

VikiRoss's avatar
VikiRoss
Community Member
7 years ago
Solved

Rise Export to PDF - Font size changes erradically

I have created a Rise course with all the fonts being the same size - when I export it in PDF, some paragraphs show a smaller fonts. E.g. in a list 6 items are the correct font size, 3 are in a smal...
rise 360
  • EricSantos's avatar
    EricSantos
    6 months ago

    Hi everyone,

    Good news! We no longer see the issue reported in this thread, where the font shrinks when publishing Rise 360 courses to PDF.

    Let us know if you still have issues, and we'll work closely with you.

LaurenF's avatar
LaurenF
Community Member
9 months ago

Hi- I know it is 3 years since this last comment but we are experiencing the same issue. Was there ever a resolution?

JoseTansengco's avatar
JoseTansengco
Staff
9 months ago

Hi LaurenMcDonald-,

I'm sorry to hear that you ran into this behavior. Does your Rise 360 course include long bulleted paragraphs? I ask because we are currently tracking a known issue where a PDF Export has observably smaller or larger font size if the course contains long, bulleted paragraphs. Please let me know if this is the case for you so I can add this community thread to the bug report. If you don't have these types of paragraphs, please open a case with our support team here so we can request a copy of your course for testing. We'll delete it afterward!

  • LaurenF's avatar
    LaurenF
    Community Member
    9 months ago

    Hi, Yes it does have some long bulleted paragraphs, but we are also seeing the font issues in knowledge checks and unbulleted long paragraphs as well.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      9 months ago

      Hi LaurenMcDonald-!

      Thanks for sharing the feedback! Glad to see Joe has been helping you!

      While testing, I was able to replicate the shrinking font issue when publishing from Rise to PDF, even outside of using bulleted paragraphs. We've linked this discussion to the bug report so you can be notified as soon as a fix is in place.

      Thank you for your patience. I'm sorry if this has been slowing you down!