Forum Discussion
Rise Export to PDF - Font size changes erradically
Hi everyone,
Good news! We no longer see the issue reported in this thread, where the font shrinks when publishing Rise 360 courses to PDF.
Let us know if you still have issues, and we'll work closely with you.
Hello LaurenF,
I'm sorry to hear you're still experiencing this behavior. As an initial troubleshooting step, please delete the cookies for Articulate sites. Here's how to do that in Google Chrome:
Select the … (Customize and control Google Chrome) icon in the upper-right corner. Click Settings. On the tab that opens, select Privacy and Security > Site Settings. Then scroll down and select Third Party Cookies. Choose See all site data and information. Enter a value in the search field (like articulate), then press Delete displayed data. Click Delete on the pop-up to confirm the action.
Please check out this article for details and instructions on deleting cookies in other browsers.
If the issue persists, would you be willing to share screenshots of what you see in the Rise course and the published PDF output? You may also share it privately by sending it along in a support case. We'll delete them when we're done.
Submitted a support case.
Hi LaurenF,
I see my teammate, John, reached out to you in your case. We'll continue troubleshooting your file there!
