Forum Discussion

LucyHood-6e9b19's avatar
LucyHood-6e9b19
Community Member
4 years ago

Rise label translations don't save when transferring course owner

Hi All, We  have a course that needs to be translated to multiple languages. I've added collaborators for each language and the courses themselves have been translated successfully by the local  la...
rise 360
ThiMalta's avatar
ThiMalta
Community Member
2 days ago

The fact that transferring ownership on a course does not transfer the labels chosen or uploaded by the initial owner is a problem.
Also, it is not logic: a user creates a course in Swedish, uploads labels in Swedish, then transfers the course in Swedish to another user who will be responsible of further updates in the content and, bang! the labels are back in English.

So, question to the staff which appears to have been aware of the issue for at least two years:

Do you have an reason to keep it that way? Or is it on your list of issues to solve but you haven reach that one yet?

  • EricSantos's avatar
    EricSantos
    Staff
    2 days ago

    Hi ThiMalta,

    Thanks for taking the time to share this. I know it’s frustrating when translated or custom label sets don’t stay in place after transferring a course to a new owner. This has been a long-standing concern in the community.

    Some updates, especially those involving course ownership and shared assets, need deeper changes to how Rise 360 stores and manages data. I’ve informed our product team so they can review options for preserving label sets when ownership changes.

    I appreciate you raising this again. It’s helpful to hear how this impacts your workflow.