Forum Discussion
Rise not reporting to LMS as Complete
Hi Helen!
The inconsistency you're seeing could depend on how learners close the course:
- Some learners close using the "Exit Course" button inside the course, and their completion data is sent to the LMS.
- Some learners close the course using the browser window close button (x), and their completion data is not sent.
Chrome has deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course browser window is closed. We made an update to Rise 360 in February to account for this change in Chrome.
Your LMS may also need to upgrade their system to account for this change. If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly.
This causes learners to start over from the beginning instead of resuming a course or recording completion after they close the browser window.
Please reach out to your LMS and find out if they have released an update to address the Chrome changes.
Hi Alyssa,
I have tried with and without the "exit button". When I included the exit button in the course it actually does nothing. It does not close the window or exit the course, so I am at this stage stuck with the browser X button, which does not send a completion back so far.
The course launches and the LMS updates to In Progress, but it will not track as complete even though my progress in RISE shows 100% done.
Any other thoughts or ideas? We are using Ascentis for our HR platform and they are trying to troubleshoot but no luck there either.
