Forum Discussion

DanielleHunt-e7's avatar
DanielleHunt-e7
Community Member
2 years ago

Rise PDF producing a single blank page.

Hi everyone, 

I saw that there was a previous thread for this same issue--a single blank page produced when sharing a course via PDF. I saw that the previous cause (and fix?) was around the presence of an audio block.

I am experiencing the same issue now. Any advice?

Thanks

rise 360

1 Reply

  • LeaSAgato's avatar
    LeaSAgato
    Staff
    2 years ago

    Hi, Danielle! I'm sorry you're encountering this issue when exporting your Rise 360 course to PDF. Please try the following steps:

    1. Make sure your browser is on the latest update and is a supported browser for Rise 360.
    2. Use a different supported browser to access Rise.
    3. Use private browsing/incognito mode (for Chrome) on your browser.
    4. Clear your browser cache 

    If you're still seeing the issue after trying these, please open a support case here. One of our customer support engineers will be in touch shortly and will work with you directly to resolve the problem!