Hello!
\n
I have several rise courses that have a quiz that must be passed before moving to a final exit lesson. For the most part, learners are able to complete the courses without issue, but there are several cases where they will get to the end of the quiz and won't be able to see their results and can't retry or move forward.
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These are fairly large courses. They have storyline blocks as well as several gifs. Users have also mentioned that the storyline blocks freeze or get visually warped.
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We have instructed users to clear their cache and cookies and this hasn't fixed the issue.
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This is not a consistent issue, most people are able to move forward just fine but others are completely stuck and we have to mark them complete manually in cornerstone.
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Any thoughts or suggestions on this issue are appreciated.
\n
Thank you!
\n
Leah
","kudosSumWeight":0,"postTime":"2021-06-11T12:13:14.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__ref":"Attachment:{\"id\":\"attachment:message1071509AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/252382/1/Rise_Quiz_Glitch.PNG\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:rise 360","text":"rise 360","time":"2022-08-18T05:21:50.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1071509_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":49},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hello!
\n
I have several rise courses that have a quiz that must be passed before moving to a final exit lesson. For the most part, learners are able to complete the courses without issue, but there are several cases where they will get to the end of the quiz and won't be able to see their results and can't retry or move forward.
\n
These are fairly large courses. They have storyline blocks as well as several gifs. Users have also mentioned that the storyline blocks freeze or get visually warped.
\n
We have instructed users to clear their cache and cookies and this hasn't fixed the issue.
\n
This is not a consistent issue, most people are able to move forward just fine but others are completely stuck and we have to mark them complete manually in cornerstone.
\n
Any thoughts or suggestions on this issue are appreciated.
\n
Thank you!
\n
Leah
"},"Conversation:conversation:1071509":{"__typename":"Conversation","id":"conversation:1071509","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1071509"},"lastPostingActivityTime":"2024-09-04T06:48:36.128-07:00","lastPostTime":"2024-09-04T06:48:36.128-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:1071509":{"__typename":"ModerationData","id":"moderation_data:1071509","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message1071509AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/252382/1/Rise_Quiz_Glitch.PNG\"}":{"__typename":"Attachment","id":"attachment:message1071509AttachmentNumber1","filename":"Rise_Quiz_Glitch.PNG","filesize":62248,"contentType":"image/png","url":"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/252382/1/Rise_Quiz_Glitch.PNG"},"Revision:revision:1071509_1":{"__typename":"Revision","id":"revision:1071509_1","lastEditTime":"2021-06-11T12:13:14.000-07:00"},"ForumReplyMessage:message:1071512":{"__typename":"ForumReplyMessage","id":"message:1071512","conversation":{"__ref":"Conversation:conversation:1071509"},"author":{"__ref":"User:user:1409663"},"revisionNum":1,"uid":1071512,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Rise quiz not letting users move forward","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1071512"},"parent":{"__ref":"ForumReplyMessage:message:1071511"},"body":"Hi there, It looks like Leah hasn't reached out to our support engineers yet. I am so sorry that you are also experiencing the issue. Please open a case here. Our support engineers are ready to help!
","body@stringLength":"372","rawBody":"Hi there, It looks like Leah hasn't reached out to our support engineers yet. I am so sorry that you are also experiencing the issue. Please open a case here. Our support engineers are ready to help!
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Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit Hi there, same problem here, some students cant move forward pass the quiz. This is not consistent and seems to be happening to courses published in May. Any updates on this?
\n
See attached.
","body@stringLength":"249","rawBody":"Hi there, same problem here, some students cant move forward pass the quiz. This is not consistent and seems to be happening to courses published in May. Any updates on this?
\n
See attached.
","author":{"__ref":"User:user:943580"},"isEscalated":null,"parent":{"__ref":"ForumTopicMessage:message:1071509"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__ref":"Attachment:{\"id\":\"attachment:message1071511AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/252384/1/Quiz_Results.png\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":1},"Revision:revision:1071512_1":{"__typename":"Revision","id":"revision:1071512_1","lastEditTime":"2021-06-17T19:22:07.000-07:00"},"QueryVariables:ReplyList:message:1071512:1":{"__typename":"QueryVariables","id":"ReplyList:message:1071512:1","value":{"id":"message:1071512","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1734739070000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1734739070000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1734739070000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1734739070000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1734739070000":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1734739070000","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"