Forum Discussion

LeahEsterline's avatar
LeahEsterline
Community Member
4 years ago

Rise quiz not letting users move forward

Hello! I have several rise courses that have a quiz that must be passed before moving to a final exit lesson.  For the most part, learners are able to complete the courses without issue, but there...
Rise 360
LeahEsterline's avatar
LeahEsterline
Community Member

Thanks Chino, another member of my team has reached out to work on this issue.

KellyKung's avatar
KellyKung
Community Member
2 months ago

Hello,

I am starting to see this with a Rise built course with a Storyline block where the Rise Result Screen freezes and does not allow a learner to retake the quiz.  This effectively freezes the learner and nothing can be done. What solution or workaround for this?  Thanks in advance.

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 months ago

    Hi KellyKung,

    Thanks for reaching out and I'm sorry to hear you're experiencing this issue!

     

    Does this happen with one specific block or multiple Storyline blocks? If you're comfortable sharing a copy of your file with our Support Engineers, it would be helpful for further troubleshooting. You can submit a support case here.

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