Forum Discussion
LeahEsterline
Community Member
Thanks Chino, another member of my team has reached out to work on this issue.
KellyKung
2 months agoCommunity Member
Hello,
I am starting to see this with a Rise built course with a Storyline block where the Rise Result Screen freezes and does not allow a learner to retake the quiz. This effectively freezes the learner and nothing can be done. What solution or workaround for this? Thanks in advance.
- KellyAuner2 months agoStaff
Hi KellyKung,
Thanks for reaching out and I'm sorry to hear you're experiencing this issue!
Does this happen with one specific block or multiple Storyline blocks? If you're comfortable sharing a copy of your file with our Support Engineers, it would be helpful for further troubleshooting. You can submit a support case here.