Forum Discussion
LeahEsterline
4 years agoCommunity Member
Rise quiz not letting users move forward
Hello!
I have several rise courses that have a quiz that must be passed before moving to a final exit lesson. For the most part, learners are able to complete the courses without issue, but there...
LeahEsterline
Community Member
Thanks Chino, another member of my team has reached out to work on this issue.
KellyKung
4 months agoCommunity Member
Hello,
I am starting to see this with a Rise built course with a Storyline block where the Rise Result Screen freezes and does not allow a learner to retake the quiz. This effectively freezes the learner and nothing can be done. What solution or workaround for this? Thanks in advance.
- KellyAuner4 months agoStaff
Hi KellyKung,
Thanks for reaching out and I'm sorry to hear you're experiencing this issue!
Does this happen with one specific block or multiple Storyline blocks? If you're comfortable sharing a copy of your file with our Support Engineers, it would be helpful for further troubleshooting. You can submit a support case here.