Forum Discussion

KeithKemsley's avatar
KeithKemsley
Community Member
4 months ago
Solved

RISE Scenarios Cannot Advance

Hi all, The RISE scenarios in my courses (both new and many years old) stopped working. These scenarios often use TEXT as the first block and DIALOGUE as the second and third block,  etc., even tho...
rise 360
  • EricSantos's avatar
    EricSantos
    4 months ago

    Hi everyone,

    Thanks for reaching out about the issue with the Continue button in a Rise 360 scenario block. I appreciate you opening support cases with our team.

    You may have already heard from our Support Engineers that our product team resolved the problem quickly. I’m sharing that update here as well for the benefit of others who might come across this thread.

    If you run into any other issues, feel free to let us know. We're always happy to help!

GabrielaMartinB's avatar
GabrielaMartinB
Community Member
4 months ago

I didn't know that the chats were not monitored. I just submitted a case. Thank you, Judy!

JudyNollet's avatar
JudyNollet
Super Hero
4 months ago

You're welcome! Pay it forward when you can. 🙂

By the way, the staff responds to quite a few posts here. I don't think they open every single discussion, though. Fortunately, the link to support is in the community's Welcome message.