Forum Discussion
RISE send copy, custom label changes disappear!
HI, I am sending copies of Rise Templates, but the custom labels do not appear in the receiver's copy, they all revert to default. Is there a fix for this? Is there another way to send a Rise...
Hi Ange CM,
Happy to help!
Labels are an account resource meaning they don't get included when you send a copy of Rise 360 courses to other course authors. You'll want to follow the instructions here to make a label set that your colleagues can import into their accounts:
Note that you'll need to use a tool like Trados or Smartcat to translate the files properly, otherwise your colleagues won't be able to import them.
Thank you Jose.
Yes, I had done that as per instructions, step-by-step and tested many times, but no joy. I tried all methods. I really only need to create a new custom label set in English, but when that didn't work I tried the XLIFF route and still no joy.
UPDATE: I am now in contact with an Articulate support engineer. Thank you!
