Forum Discussion

RajuGanapathy-f's avatar
RajuGanapathy-f
Community Member
2 years ago

Rise source file sharing from teams license to individual license

Hi,

We are very happy to use articulate Rise, but we are facing an issue with file sharing. One of our clients has an articulate Rise Teams license and they are unable to share the Rise source file with me because I have an individual license. While they are trying to send a copy this message occurred "This user does not have a Team account"

Looking forward to the appropriate solution.

Rise 360
  • Chris-Santos's avatar
    Chris-Santos
    Staff
    2 years ago

    Hi Raju,

    Thanks for sending this case to our support team.  As mentioned by Lianne, your client shouldn't have an issue sending you a copy of the course.  If they are still unable to send a copy to you, feel free to respond to Lianne's email so that we can get to the bottom of this.

  • KarlMuller's avatar
    KarlMuller
    Community Member
    2 years ago

    Hi,

    The message "This user does not have a Team account" will appear when trying to add someone with a personal Articulate account as a collaborator on a Teams account course.

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