Forum Discussion
Rise Translation Import Stuck in Processing
My Rise translation import is stuck in processing with a spinning circle.
I duplicated the original Rise course, exported the XLIFF file (from duplicated course), generated the translated XLIFF fi...
Hello
I would like to ask for a support with the same issue as reported multiple times in this thread.
My issue is regarding one of the modules where translated xliff doesn’t work in each of the 6 language versions i have. All of the correct steps were followed so:
1.Export the XLIFF file from your copy
2.Translate that XLIFF file
3.Import the new translation file into your copy of the course.
I've also tried re-exporting the xliff again and sending the file to our team responsible for translation to process it again. Unfortunately this fix didn’t work as well.
Is it possible that the Rise file created/duplicated from the original English version is bugged or the source file which I’m duplicating? I would appreciate your help and some guidance to try and resolve this issue.
Hi Lukasz,
I'm sorry to hear you're having trouble importing your translation file. We'd love to take a closer look at your course/translation file so we can troubleshoot the issue and determine what's preventing your translation from being imported into your course. Kindly open a support case here and we'll reach out to you directly as soon as we can.
I hope this helps!
Hello Lea
As instructed my case number is 03690038Hi Lukasz,
Thanks for letting me know you've opened a case. We'll be in touch with you shortly!
