Forum Discussion
Rise360 - Not saving content - how to prevent data loss
Hi,
We are experiencing an issue with content not being saved while working on Rise. For example, we developed a course on Friday, 21st June, and downloaded the PDF at the end of the day, only to ...
Hi Richard!
Sorry to hear that updates to your Rise courses aren't saving properly! I understand how frustrating that must be.
Unfortunately, since Rise 360 is a web-based program, lost work cannot be retrieved from within the application itself. Are you observing this behavior across all supported browsers, or while using an incognito browser? Also, we advise against keeping Rise 360 open in multiple browser tabs at once. However, if the issue persists among different browsers and clearing the cache doesn't make any improvement, please connect with our team through a support case.
They'd be happy to continue troubleshooting with you!
