Forum Discussion

AngelaNyabera's avatar
AngelaNyabera
Community Member
6 years ago

Scenario Block - Loading speed of images too slow over average speed

Hello there, we have been having some file size and loading speed problems with the scenario blocks in Articulate Rise. File size - the character images in rise are too large, by replacing the i...
rise 360
JigsawLearning's avatar
JigsawLearning
Community Member
5 years ago

Are there any updates on this issue @Alyssa Gomez?

AlyssaGomez's avatar
AlyssaGomez
Staff
5 years ago

Hi there! Since there are a few issues covered in this discussion thread, let's start fresh. Are you seeing slow loading in a scenario block? If so, I'd love to get more details from you. 

  • What image is slow to load: the character, or the background image?
  • Does this happen when you're previewing the course, or only after it is published?
  • Does this happen in all web browsers? 
  • Isabella_Z's avatar
    Isabella_Z
    Community Member
    4 years ago

    Hi Alyssa, 

    I have found this thread and do also have the issue with slow loading character images in a scenario block. Sometimes these appear only partially or very delayed. What is the reason for this? Do you have any tips or solution to this problem?

    And in addition: In one case I do have this issue at the "Labeled graphic" block, too. Here, the background image loads with a time delay, so that only the interactive buttons are visible at the beginning. 

    Best, Marianna 

    • hazelB's avatar
      hazelB
      Staff
      4 years ago

      Hi Marianna!  Some questions for you:

      • Does the slow loading happen in just a specific browser, or all browsers?
      • Are you connected to a VPN?
      • Try accessing Rise in another machine, is the behavior the same?

       

      • Isabella_Z's avatar
        Isabella_Z
        Community Member
        4 years ago

        Hi Hazel, 

        this slow loading happen in all browsers, yes I am conntected to a VPN but I tested it while I was not connected, too - it might performe a little bit better but even very worse. We can't use the "scenario block" function in Rise360 what is realy sad. The accessing via another machine cause in the same behavior. We tried with different persons, different ways (with and without VPN conntection) and different courses. 

        We want to use it but as described it's not possible to use a course within scanrio blocks via LMS. Are there any solutions, bug fixes, etc. for this problem available or planned?

  • MengqiaoXu-eb98's avatar
    MengqiaoXu-eb98
    Community Member
    3 years ago

    Hi! I'm having the same issues. Please see my answers below.

    • What image is slow to load: the character, or the background image? - The character
    • Does this happen when you're previewing the course, or only after it is published? - Both, and it's loading much slower within our LMS (SumTotal).
    • Does this happen in all web browsers? - Yes

    In addition, the same loading issues happen to Storyline interactive blocks as well.

    Other computers have the same problems - we've had reviewers (accessing via Review 360) and learners (accessing via LMS) reporting these.

    No VPN was used in our cases. And these happen in all of our courses that have the above block types.

    I appreciate the workaround solutions from the community and will try them later when we don't have tight deadlines. Is there anything that Articulate could do to help from the character pack options perspective? Thanks so much!