Forum Discussion

AngelaNyabera's avatar
AngelaNyabera
Community Member
7 years ago

Scenario Block - Loading speed of images too slow over average speed

Hello there, we have been having some file size and loading speed problems with the scenario blocks in Articulate Rise. File size - the character images in rise are too large, by replacing the i...
rise 360
DeanBijis's avatar
DeanBijis
Community Member
4 years ago

Hi Articulate community,

I have the same issue.

Is there a better way to increase the load speed of a storyline file uploaded on an LMS? I have an interactive hotspot SL file and uploaded it onto our Canvas LMS, but it usually takes around 8-10 seconds before it appears (see attached recording). The image used is also web optimised.

I have also attached here the SL file. Let me know if I missed something.

 

Thanks in advance

GrenForonda's avatar
GrenForonda
Staff
4 years ago

Hi there, Knowledge E!

Sorry to hear about the slow loading speed of your Storyline course uploaded in your LMS.

Thanks for sharing the video and the Storyline file. We'd like to have a closer look into this issue, so I have created a case (03393518) on your behalf, and forwarded these files to our team. A support engineer will reach out to you soon to investigate this issue. We'll be following this case as well; please feel free to let us know should you need any further assistance on this.