Forum Discussion

Caro_Zwarts's avatar
Caro_Zwarts
Community Member
10 months ago

Screen recording action not showing in published video.

Hi there. I need to understand what is going on. I have created a short course using screen recordings. Once I Publish to video format, the screen recording actions don't play. They remain static at ...
Articulate 360
LucianaPiazza's avatar
LucianaPiazza
Staff
10 months ago

Hi Caro_Zwarts, 

I'm sorry to hear that you're having trouble viewing your screen recordings correctly when publishing your Storyline course to Video. I tested this out with screen recordings on my end, and they play as expected. 

  • It would be helpful to know more about the screen recording settings in your current setup. When you inserted the screen recordings, did you include a video on a single slide or View Try or Test mode in Step-by-step Slides? 
  • Is this behavior isolated to this course or are you experiencing this with other Storyline projects you are working on with screen recordings incorporated? 
  • Are you able to publish the course using Review, Web, or any other publishing options with the screen recording playing as expected? I'm curious to know if this is isolated to one publishing output. 


It would be helpful to take a closer look at your file. Feel free to share your .story file with us in this thread or privately in a support case. 

Looking forward to hearing from you! 

  • Caro_Zwarts's avatar
    Caro_Zwarts
    Community Member
    10 months ago

    Hi Luciana

    I have opened a support case. Thank you

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      10 months ago

      Hi Caro_Zwarts, 

      Great call opening a support case! I see that you're working with my colleague Mark. You're in excellent hands!

      We'll continue the conversation over in your case. 

      Have a wonderful start to your week! 

  • MurariVyas's avatar
    MurariVyas
    Community Member
    3 days ago

    Facing similar issues even in view mode and looks like Storyline has got these issues recently. My entire course is malfuntioning specially due to this error. The entire screen recordings just don't play in both try test and view modes. If included as a video in a single slide it defeats the entire purpose. It's frustrating.