Forum Discussion

5 Replies

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    4 months ago

    Hi ArticulateSNG!

    I understand you're trying to modify the mobile UI design, for a Storyline course!

    I noticed that you've also opened a support case, being handled by my teammate Enelluar. It looks like he replied to your e-mail, requesting a copy of your .story file.

    We can continue the conversation through your case to keep all information in one spot.

  • ArticulateSNG's avatar
    ArticulateSNG
    Community Member
    3 months ago

    Hi,

    Thank you for your response. This issue has been resolved by switching to the Modern Player. However, I’ve noticed a new issue. On Android devices, a white blank space appears in the top-right corner where the close (X) button is located, as shown in the attached screenshot.

    Interestingly, the course fits perfectly on iOS devices without this issue, as you can see in the second attachment.

    Could you please help me resolve this?

    Thanks again for your support!

    • EricSantos's avatar
      EricSantos
      Staff
      3 months ago

      Hello ArticulateSNG​,

      Thanks for the update! I'm glad that the Modern Player helped to fix the first problem.

      Regarding the white space on Android devices, I understand my colleague Enelluar asked for your project file through the support case. Please post it there so we can examine it more closely.

      I also sent Enelluar your most recent remarks and screenshots to make sure he has all the information.

      Let us continue the conversation in your support case to keep all the information in one place, but I'm happy to help further as needed.

      • ArticulateSNG's avatar
        ArticulateSNG
        Community Member
        3 months ago

        Hi,

        Thanks for your response.

        I'm attaching the storyfile here as requested. Please check it and let me know if you need any additional details.

        Looking forward to your support in resolving the issue.