Forum Discussion

ArticulateSNG's avatar
ArticulateSNG
Community Member
8 months ago

Hi,

Thank you for your response. This issue has been resolved by switching to the Modern Player. However, I’ve noticed a new issue. On Android devices, a white blank space appears in the top-right corner where the close (X) button is located, as shown in the attached screenshot.

Interestingly, the course fits perfectly on iOS devices without this issue, as you can see in the second attachment.

Could you please help me resolve this?

Thanks again for your support!

EricSantos's avatar
EricSantos
Staff
8 months ago

Hello ArticulateSNG​,

Thanks for the update! I'm glad that the Modern Player helped to fix the first problem.

Regarding the white space on Android devices, I understand my colleague Enelluar asked for your project file through the support case. Please post it there so we can examine it more closely.

I also sent Enelluar your most recent remarks and screenshots to make sure he has all the information.

Let us continue the conversation in your support case to keep all the information in one place, but I'm happy to help further as needed.

  • ArticulateSNG's avatar
    ArticulateSNG
    Community Member
    7 months ago

    Hi,

    Thanks for your response.

    I'm attaching the storyfile here as requested. Please check it and let me know if you need any additional details.

    Looking forward to your support in resolving the issue.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      7 months ago

      Hello ArticulateSNG, 

      Thanks for sharing your .story file with us! I have made sure my colleague Enelluar has received your Storyline file within your support case. 

      We'll continue the conversation over in your case. 
      Have a wonderful start to your day!