e-learning development
1622 TopicsStoryline audio stops working on random slides
I’ve been working with Storyline for some time, but this time I’ve encountered an issue where I’m unable to identify any clear cause or logic behind what’s happening. I currently have four modules published from Storyline, both for SCORM and Review. During the review process, one of my colleagues commented that a particular slide did not have audio. However, when I checked, the audio was present on the slide timeline and played correctly on my end in both Review and Preview. Another co-worker of mine also confirmed that the audio worked for her. 🙃 I then published the module to SCORM and uploaded it to Moodle. While conducting final testing, I noticed that a few slides are experiencing the same issue. The audio does not play when the slide starts. To make the audio work, I either need to: go back to the previous slide and return to the slide, or let the slide timeline finish (in restricted mode), then drag the timeline back to the beginning, at which point the audio starts playing. I would prefer not to create a trigger on every slide to play the audio, as the audio should automatically play when the slide timeline starts. Additionally, most of the slides are working correctly, and only a few slides are affected, which makes it difficult to determine the cause. if anyone has encountered similar issues and have some suggestions or tips on how to fix this. I would greatly appreciate the help!!!1.7KViews0likes48CommentsVideo Error
I have a video that I've created, and every time I try and upload it it simply says error. I've tried exporting the video with different settings, I've tried uploading the video to different courses, using different browsers, after clearing my cache and using incognito mode. None of those seem to work, and I'm up against a deadline to get this completed. Any advice?69Views0likes6CommentsHindi Font Rendering Issue in Safari and Mozilla Firefox
Hi, We have created a course in Articulate Storyline in Hindi. During testing, we noticed that the Hindi matras are not rendering properly in Mozilla Firefox and Safari browsers. Please refer to the enclosed screenshots for examples of the issue. We have already tried using different fonts, including Google Noto Sans Devanagari and other Hindi-native fonts. However, the rendering issue is still appearing. Course details: Articulate Storyline version: Latest version Language: Hindi Issue observed in: Mozilla Firefox and Safari Issue type: Hindi matras not rendering correctly Fonts tested: Google Noto Sans Devanagari and other Hindi-supported fonts Could you please review this issue and suggest a possible solution or workaround?12Views0likes0CommentsMaking a Storyline so users can click on it as a desktop icon and open from there?
I apologize if this has been posted before but I couldnt find conclusive results. My boss is requesting us to use storyline to create a "tool" format that they can click on from their desktop (like an icon) and it open from there rather than an LMS. I have only ever done Review, LMS, or a Weblink before so I was unsure if this is possible? Thank you so much for your review on this!69Views0likes3CommentsCan you deactivate the new rounding shapes function? It causes more problems than it solves.
Hi, Does anyone know if it's possible to deactivate the new rounding corners function in Storyline? I find it rounding squares all the time when I don't want it to. If I wanted a shape with rounded corners, then I would have drawn one to begin with. This is just screwing with my workflow.Solved402Views2likes11CommentsRise 360 Image Upload Does Not Work
Hello, I am trying to upload a .jpg image into a training our team is developing, but every time I try to upload the image, I receive an error message. There is no explanation why the upload did not work. Any guidance to allow me to upload these images would be greatly appreciated.76Views0likes1CommentDivider
Hi, I’ve added a divider under my first lesson with the message: “Complete the content above before moving on.” However, this divider doesn’t appear after I publish the course to the LMS and upload the SCORM 1.2 file in SuccessFactors. Does anyone know what might be causing this issue? Thanks!39Views0likes1CommentPersistent Crash
Hi Articulate community, I'm experiencing a persistent crash every time I attempt to preview or publish my project. I've tried everything I can think of and I'm completely stuck. Here's a full breakdown: SYSTEM INFO: - Mac with 16GB RAM running Articulate Storyline 360 via Parallels (Windows 11, 12GB RAM allocated) - Storyline 360, 64-bit PROJECT INFO: - 51 slides across 7 scenes - Contains videos (mp4), images, drag and drop interactions, tab interactions, quiz questions, and custom triggers - All media was removed from the Media Library to troubleshoot — crash persists even with no media WHAT HAPPENS: Every time I attempt to preview (even a single slide) or publish (to Review 360 or Web), Storyline crashes with the error report dialog. The error report identifies "Slide 1.1 Intro Slide" as the issue location, but the crash persists even after stripping that slide of all content. EVERYTHING WE'VE TRIED: - Disabled hardware graphics acceleration in Storyline Options - Increased Windows RAM allocation in Parallels from 6GB to 12GB - Deleted all video files from the Media Library - Deleted all audio files from the Media Library - Changed fonts from custom (Inter) to standard Windows font (Arial) - Tried previewing a single slide instead of the entire project - Tried publishing to Review 360 instead of previewing - Tried publishing to Web locally - Saved as a new file (Save As) with a different filename - Attempted to import the project into a brand new Storyline file — crashed during import - Set Autosave to every 5 minutes - Force quit and restarted Storyline multiple times - Sent multiple error reports via the Articulate error dialog NOTES: - The crash happens consistently, not intermittently - It crashes on simple slides with no media, no triggers, and standard fonts - The project file was built from scratch (not imported from PowerPoint or another tool) - I am running Storyline on a Mac via Parallels, which I know can sometimes cause issues Any help would be greatly appreciated — I have a lot of work invested in this project and I'm hoping to avoid rebuilding from scratch! Thank you!Solved106Views0likes3CommentsNew in Storyline 360: Editing Images with AI Chat
Ever wish you could edit an image without starting over? Now you can! Just describe the changes you want in the chat box and watch your image update. Change the background, adjust clothing or appearance, add a new element, and more. Explore different ideas and variations while your original image stays unchanged. Here are some examples: To build out a scenario, I started with a Content Library image, then changed the actions (talking → drinking coffee → spilling it) to match my story I tried different background settings by generating an image in the chat and changing it until it looked right before inserting on the slide Instead of generating a brand new image, I asked AI to add, edit, and remove specific elements from an image already on my slide Learn more: AI Assistant in Storyline 360: Editing Images with AI Chat As you try the feature, tell us what’s working, what’s not, and what you’d like to see next. Share your feedback in the comments below or take our survey. We’d love to hear from you!292Views8likes3CommentsRevisiting a slide error
Hi! I have a slide that uses markers to display parts of a machine. The markers will show a layer with a callout and I have it set to hide the layer when the user "clicks outside of...". It works perfectly when the learner first visits the slide. However, when the learner returns to the slide by using either the PREV or sidebar menu, the layers do not hide and the callouts stack on top of the other callouts on the main slide (see attached image). I have the slide set to Return to Initial State and this is still happening. I do not have any triggers on the slide pertaining to the timeline or any variable triggers either. The only triggers are Show Layer and Hide Layer. How can I correct this?? Thanks!!52Views0likes1Comment