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KiranVishal's avatar
KiranVishal
Community Member
26 days ago

Survey questions: Issue when resuming

We created a course which includes 8 survey questions (7 single select and 1 short answer). We were able to complete the module, reopening it resumes at the last survey question, allowing us to select responses again. Multiple team members tested the module, all faced the same issue except one. We've used survey questions in other modules but we didn't face this issue.

We’ve tried the following solutions, but the issue persists. Could you please suggest any additional steps we can take to resolve it?

  • Created the survey questions again.
  • Reviewed and ensured the course’s tracking settings were correctly configured.
  • Verified LMS settings to ensure they are correctly recording course completion.
  • Tested in another browser (e.g., Chrome if using Firefox) and on a different device.
  • Tested the course with different LMS user profiles to check if the issue is user-specific.
  • Verified LMS sync and reporting settings to ensure there are no restrictions or configuration issues affecting completion status.
  • Checked system settings (e.g., antivirus, firewall) for interference with the LMS.
Articulate 360
e-learning development

3 Replies

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  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    26 days ago

    Hello KiranVishal! Thank you for sharing your troubleshooting steps with us! It sounds like you've taken a lot of the steps that we would recommend. I don't see the authoring tool listed but I'm assuming that you've built this in Storyline 360. Is that correct? 

     

    I'm interested to know how one team member didn't hit this issue. Is their setup the same as everyone else's? Same device, browser, etc.

     

    If possible, could you share your project file with us? We will test it on our end to see if we are noticing the same experience and troubleshoot from there.

  • KiranVishal's avatar
    KiranVishal
    Community Member
    23 days ago

    Hi Lauren,

    Yes, we have used Storyline 360, and all team members have tested the module using the same setup.

    Unfortunately, I won’t be able to share the build file. Could you suggest alternative steps we could take to resolve the issue?

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      23 days ago

      Hello KiranVishal, 

      Thanks for sharing an update with us! I do want to mention our latest version of Storyline 360 was released this week (Update 98). 

      • Have you tried importing your slides into a new project file and then publishing the course? Sometimes that can fix some erratic behavior! 
      • We also recommend conducting a repair of Storyline 360 in some instances. Since you mentioned you've had other courses without this resume behavior, perhaps a repair would be helpful! 

       

      I understand you aren't able to share the file in this thread. Could you share a screen recording of this behavior and your project file privately so we can investigate this further? We'd be happy to continue the conversation within a support case. Our team can sign an NDA if privacy is a concern. 

      Looking forward to hearing from you! 

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