Forum Discussion

milieGendron's avatar
milieGendron
Community Member
2 years ago

Screenshot not right

hi! i'm struggling with the screenshot taken by Rise Review 360 when stakeholders add comments. The image does not correspond to the exact place where the comment was made so it's very difficult t...
Review 360
learningiscool's avatar
learningiscool
Community Member
2 years ago

Has this been fixed? I was having the same issue a few weeks ago.

JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hi Emma, 

Sorry to hear that you ran into this issue. 

We're still working on fixing the bug described in this thread. I've added you to the bug report so we can notify you when a fix is released. 

  • emilysteinba548's avatar
    emilysteinba548
    Community Member
    2 years ago

    Hello there,

     

    Checking to see if this issue has been fixed. We'd love to use the feature in our copyedit review but need the correct screenshots to appear. Please let me know and thanks!

  • MichaelT1's avatar
    MichaelT1
    Community Member
    7 months ago

    Chiming in that screenshots in Rise Review are inaccurate for me as well, and have been since I started using Rise two years ago.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      7 months ago

      Hi MichaelT1,

      I'm sorry to hear that you ran into this issue. I can confirm that the bug that affects the accuracy of screen grabs in Review 360 is still open. This forum is already linked to the bug report, so we'll notify you and everyone subscribed to this thread as soon as a fix is released.