Forum Discussion
Screenshot not right
Hello everyone,
Happy to share that we've just released a new update for Storyline 360!
In Build 3.109.36125.0, we've included essential fixes and new features. One of the bugs we’ve fixed is:
- Review 360 displayed screenshot annotations at inconsistent zoom levels when used to comment on a Storyline 360 slide.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
When I send my share request to others, the screen is cut off in the editing window. I cannot resize the window to fit, nor can I resize the content to fit. This is a big problem with the new markup tools that I was really looking forward to.
Hi FredGood!
Sorry to hear that you've run into this setback!
I can confirm the behavior you shared is related to a separate bug from the one being discussed previously. This Storyline 360 bug causes the Screenshot Annotation zoom to vary, depending on browser size and Slide size. I've included your voice in the bug report being tracked so we can notify you as soon as a fix is ready.
In the meantime, as a workaround, we suggest:
- Using a smaller Slide size if possible.
- Resize the browser and/or comment panel in Review 360 before clicking the Annotation Pen to mark up a screenshot. Here's a quick Peek to help illustrate!
Thank you for your patience. I'm sorry if this has been slowing you down!
Can I just say, Articulate, your customer service is astounding! I got a personalized video from a LIVE HUMAN BEING?!?! Who does that??? Apparently, Articulate does. Color me happily astonished! This will be an acceptable workaround for now, thank you Steven!👍
You're welcome, FredGood!
We appreciate the kind words. Have a great rest of your week!