Forum Discussion

milieGendron's avatar
milieGendron
Community Member
1 year ago

Screenshot not right

hi! i'm struggling with the screenshot taken by Rise Review 360 when stakeholders add comments. The image does not correspond to the exact place where the comment was made so it's very difficult t...
Review 360
StevenBenassi's avatar
StevenBenassi
Staff
4 days ago

Hi FredGood​!

Sorry to hear that you've run into this setback!

I can confirm the behavior you shared is related to a separate bug from the one being discussed previously. This Storyline 360 bug causes the Screenshot Annotation zoom to vary, depending on browser size and Slide size. I've included your voice in the bug report being tracked so we can notify you as soon as a fix is ready.

In the meantime, as a workaround, we suggest:

  • Using a smaller Slide size if possible.
  • Resize the browser and/or comment panel in Review 360 before clicking the Annotation Pen to mark up a screenshot. Here's a quick Peek to help illustrate!

 

Thank you for your patience. I'm sorry if this has been slowing you down!

FredGood's avatar
FredGood
Community Member
4 days ago

Can I just say, Articulate, your customer service is astounding! I got a personalized video from a LIVE HUMAN BEING?!?! Who does that??? Apparently, Articulate does. Color me happily astonished! This will be an acceptable workaround for now, thank you Steven!đź‘Ť

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    4 days ago

    You're welcome, FredGood​!

    We appreciate the kind words. Have a great rest of your week!