Forum Discussion

DanielleAsher's avatar
DanielleAsher
Community Member
3 years ago

Send an email option in the interactive button block

Hi All, I'm curious if there is a way to 'hack' the send an email option for the interactive button block in Rise?  Is there any way to make this variable from a list of emails? Or better yet, hav...
rise 360
JIllianClark's avatar
JIllianClark
Community Member
2 years ago

HI I have tried various combinations of doing this in Rise but still can't get it work - is there any progress on the function in the button stack block 

KarlMuller's avatar
KarlMuller
Community Member
2 years ago

Hi Jillian,

Send an Email using a Button Block

  1. From an existing button block, click the Edit button or click the button whose label you want to change.
  2. Choose Send an email from the Destination drop-down list.
  3. Enter the email address in the field that appears. Have multiple email addresses you’d like to link to? Just separate them with commas.

Now, when learners click the button, a new draft email to the address(es) you specified is created by their default installed email application. The email subject line will be the name of the course.

Note: While it's possible, through the use of browser extensions and advanced settings, to open mailto links in web-based email clients such as Gmail, most learners will need an email application installed on their device.

Source https://access.articulate.com/support/article/Rise-How-to-Use-Button-Blocks

  • JIllianClark's avatar
    JIllianClark
    Community Member
    2 years ago

    HI Karl,

    Thanks for getting back to me. I tried this but it doesn’t work, I published to the review site in case it was this that stopped it. The comments above have the same issue.

    regards

    Jillian Clark |

    • KarlMuller's avatar
      KarlMuller
      Community Member
      2 years ago

      Hi Jillian,

      Please be more specific about "it doesn’t work".

      What is not working? What happens when a button with an email link is clicked?

      Does your audience have an email client installed on their devices?

      • JIllianClark's avatar
        JIllianClark
        Community Member
        2 years ago

        I have attached a link to the course in review https://360.articulate.com/review/content/f1e0b21b-35ed-4cb7-b052-fe18cf53b831/review

        Sorry, nothing happens/opens. We use app email not web based Office 365 Outlook so that may be why the mailto doesn’t work.

        * Started with storyline and java script that worked opens a new window with no content. Java script provided by someone else
        * URL link in the text
        * Email option in a button block with mailto
        * Email option in button block with just email address.

        Not sure if it is me that can’t use the software or our system that doesn’t allow but would love a solution.

        Thanks for taking the time to look at this

        Jillian Clark 

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