Forum Discussion

Doug1234's avatar
Doug1234
Community Member
2 months ago

Thanks for that, Judy. I'll create an IT ticket and include your link and see if that makes a difference. 

I have a similar problem when trying to download icons using SL360; however, there's no issue with me downloading photos and illustrations. Go figure...

 

I'll let you know how it goes. 

 

Regards,

 

Doug

JudyNollet's avatar
JudyNollet
Super Hero
2 months ago

Good luck! This isn't my area of expertise, but I've seen similar posts and adjusting the network endpoints was the answer. 

If it doesn't work, consider contacting Articulate support directly: 

https://access.articulate.com/support/contact 

  • Doug1234's avatar
    Doug1234
    Community Member
    2 months ago

    Thanks for that, Judy. I contacted IT, and it's all fixed now :-) 

    • JudyNollet's avatar
      JudyNollet
      Super Hero
      2 months ago

      You're welcome. I'm glad to hear it's fixed. Pay it forward when you can. 😊