Forum Discussion
Hi, Me and my colleagues have this issue since updating to the June 22 version of storyline. I have now reverted back to the may version of storyline. It doesn't happen with all shapes but often enough to be quite annoying. Has this issue been adressed or fixed in the July version of storyline?
Thanks,
Pim
Hi Prim,
Sorry to hear that you ran into a similar issue. We are currently unable to replicate this behavior on our end which makes identifying a permanent fix challenging. I took a look at Robert's case and saw that the following troubleshooting steps were recommended by the support member who handled it:
- Work locally when making edits and changes to your project file
- Do a repair of your Storyline 360 installation
If the issue persists, please make a Peek 360 recording of yourself attempting to replicate the behavior on a new project file so we can see exactly how this issue is encountered. Once we have the steps and are able consistently replicate the issue, we'll work with our product team to log the issue as a potential bug!
- PimBroekhof2 years agoCommunity Member
Hi Joe,
Thank you for the reply. I will try the solutions offered and see if that fixes the issue. I have also instructed the team to update to the latest version of storyline. Should the bug occur i will share a recording of it with you.Thanks,
Pim