Hello Jasmine,
Happy to help! Thank you for the screenshots. If other sliders work with the same settings, we should first rule out possible corrupt elements that may be causing the issue. One way to do that is by importing the slides to a new Storyline project and testing the resulting course.
If you encounter the same behavior in the imported course, we'd be happy to look at the Storyline project to help find out what's happening. Can you share it here so we can look at what you have set up? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.
