Forum Discussion
slides not previewing
Hello, Several of my files will not allow me to preview (Including the one I really need to work in.) We have tried multiple uninstall and reinstalls. I have 5 versions of the same training and thre...
Hi Stacey!
Sorry to hear you've run into this issue!
Thank you for sharing the troubleshooting steps you've tried so far. I didn't see a support case associated with your Articulate ID, so I created one on your behalf! You should have received an e-mail with a link to upload one of the .story files that's giving you trouble.
You're in great hands troubleshooting with our support engineers, and we can continue the conversation through your case to keep all information in one spot.
