Forum Discussion

DuaneReimer's avatar
DuaneReimer
Community Member
6 months ago
Solved

Slow, Unresponsive, lag

Anyone else experience Rise360 being slow and unresponsive in the last 24 hours? Editing is painful since everything is slow and lagging? Multiple browsers, Multiple networks, Multiple devices used...
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    5 months ago

    Hi Everyone!

    I’m happy to share that we just released a new update for Rise 360!

    This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!

    If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.

    If you have questions about this update, or the issue you reported, please connect with our team through a support case.

    Thank you!

MikePhillipson's avatar
MikePhillipson
Community Member
6 months ago

Our team is also facing horrendous lag, timeouts and errors - to the point where we cannot build today. This is slowing down our production.

EloiseHalliday's avatar
EloiseHalliday
Community Member
6 months ago

Same here- struggling to get anything done today. It's been slow since last Thursday, but particularly bad today. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    6 months ago

    Hi EloiseHalliday!

    Sorry to hear that you're struggling, when attempting to author in Rise 360!

    I see that my teammate Mick received the support case you opened. He should be connecting with you via e-mail shortly!