Forum Discussion
Solution for white/blank screen in Storyline 360 preview and frozen first slide in Review
Hi guys,
Since I did not find a thread with the solution, which would help me a couple of days ago, just wanted to share my experience debugging blank preview screen in Storyline 360 and unfreezin...
Hello,
I am a user experiencing this same problem, as my company uses different fonts within Storyline (if that is the issue here). Are there are any updates/fixes coming for this problem?
Thank you!
Hi Taylor,
Happy to help!
This thread is pretty dated and the bug discussed here has been fixed for a few updates now. If you're experiencing issues with your course not loading properly, there's a chance that something else might be causing the behavior.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
Hello Jose,
Thank you for replying so quickly! I'm having major issues where I've uninstalled/reinstalled Storyline and no matter what I do, no objects will display on any other layer other than the Base Layer. I've started new projects, created new slides, duplicated, deleted the text with fonts that might be the issue....all to no avail. I will submit a ticket on the matter, as it's clearly some cached problem that has stuck with the program even after reinstallation.
Thank you,
Taylor
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I'm happy to chime in, and thanks for sharing the troubleshooting steps you've already done! If you're already working on your local drive, try running these steps to fix possible installation issues.
If the issue persists, feel free to open a support case with us so we can provide targeted help as needed.
