Forum Discussion
CarlyWain
5 months agoCommunity Member
This may not apply to al, but over the past year this has happened twice. Come back in the morning to start working on a project, go to preview, BLANK SCREEN. Reinstall does not fix it, copying assets to a new storyline file does not fix it!
BUT
The last two times this has happened I have fixed it by updating windows 11. I have no idea why it happens, but I go to do the optional windows updates and restart and it works. This may not help everyone but I thought I would let you know what has fixed mine.
- LaurenConnelly5 months agoStaff
Hello Shane!
Thank you for sharing this solution with us! However, if you find that doesn't do the trick going forward, please connect with us in a support case to troubleshoot this issue with you directly.