Forum Discussion
Some slides audio working only after clicking replay button in player
I don't understand but I have made some changes to previously saved file in the audio but the published course doesn't play the voice over of the new added voice over. Thought it plays after I click on the reset button.
I even updated the storyline yesterday night.
Hi Priyanka,
I'm sorry you are having an issue with your voice-over audio! I see you've opened a support case and are working with Luiza. You are in good hands! If you have any questions about the case, please respond within the case via email.
Thanks for reaching out!
Hello Priyanka,
Sorry to hear that you ran into this snag.
I'd like to ask a few questions to help clarify your experience:
- Does reverting to an earlier version of Storyline 360 help restore the functionality of your audio files?
- Did the changes that you make include edits to triggers/variables?
- Using the same audio configuration, are you able to replicate the behavior in a new Storyline 360 project file?
Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
