Forum Discussion

PhoebeSterdan-0's avatar
PhoebeSterdan-0
Community Member
8 months ago

Source File Extraction Failed

I am trying out the AI in Rise and anytime I try uploading either a PPT or a Word document, I get the "Source file extraction failed" error. See pic below.  Any suggestions?  
ai assistant
JoseTansengco's avatar
JoseTansengco
Staff
8 months ago

Hello PhoebeSterdan-0,

Happy to help!

I tested the feature, and it appears to be working correctly. The behavior you're experiencing might be isolated to the Word document or to your network, and I'll be glad to test to identify which one it is. 

Since I used a relatively small Word document for the test, would you be willing to upload a copy of the Word file you uploaded to Rise 360 so I can use that for my test? You can share it here or privately by opening a case with our support team. We'll delete it when we're done!

  • LDrummond's avatar
    LDrummond
    Community Member
    6 months ago

    Was this problem ever solved? I am having the same issue. I have cut total slides in the PPT to only 13 and still receiving the extraction error. 

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      6 months ago

      Hi LDrummond,

      Happy to help!

      This behavior has more to do with the file being uploaded than with the actual feature. I'm happy to check if anything in your PowerPoint file could be causing the reported error. Would you be willing to share a copy of your PowerPoint file here or privately by opening a support case so we can test it? We'll delete it when we're done!