Forum Discussion
Storyline - preview and publish not showing slides
Thanks for your post.
I've hit this same wall. I did not think of checking the fonts.
I hope that I can find a TTF version of the desired font.
I've just run into the same problem but I am using a TTF font. The font is Poppins I checked the TTF files' properties to confirm it's TTF. I checked the project again with Open Sans, no problem. I've attached a file with three slides. 1 uses Poppins (blank preview), 2 uses Tittilium (another TTF), 3 uses Open Sans. 2 & 3 preview fine.
Poppins is our default font so a bit of an issue 😃 Anyone got any ideas?
Thanks in advance.
When I preview your slides, the slide with Poppins font loads just fine on my end. Have you tried uninstalling Poppins and then downloading and installing a fresh version from Google Fonts, for example? Make sure the font is not accidentally installed on a network drive. To avoid issues, install it directly on the C: drive, preferably in the C:\Windows\Fonts folder.
Thanks Nedim - you put me on the right track.
We recently upgraded to Win11 - Poppins was showing in storyline font selection, but when I went to uninstall it, it wasn't showing up in my fonts list (under settings>personalisation). So, I reinstalled it and now preview of the slides works fine.
Maybe a Win11 upgrade issue?
