Storyline 3 files will not open in Storyline 360

Hello Rebecca!

Thanks so much for reaching out. Sorry to hear you are having trouble with your Storyline 3 files. I understand how frustrating that can be.

I see you have already had a case open with us. Great news! I have just notified my colleague Darrell to reach back out to assist you further. 

It sounds like there might be something corrupt with some of your project files. As a reference point, these are the steps Darrell shared in order to help you recover your projects in your temp files: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

This article has additional details on compatibility between Storyline 360 and Storyline 3 Project files that can assist you in the meantime.

I hope this helps. Darrell will be in touch shortly!