Forum Discussion

KomalGulati-da0's avatar
KomalGulati-da0
Community Member
8 days ago

Storyline 3 is closing abruptly when I try and preview, after the recent Windows 11 update.

Storyline files are opening fine once we re-installed storyline 3 (run it as administrator). But its not letting me preview anything. The minute I hit preview, it shows half the progress bar that it ...
e-learning development
KellyAuner's avatar
KellyAuner
Staff
8 days ago

Hi KomalGulati-da0,

That sounds incredibly frustrating!

Have you tried uninstalling the latest Windows update? Does this happen with a brand-new file? I'm wondering if there could be a specific font or formatting used across these files is that causing an issue for you. You'll want to ensure that when you reinstall Storyline, you're using the latest Storyline 3 installation file.

I hope this helps!

  • KomalGulati-da0's avatar
    KomalGulati-da0
    Community Member
    8 days ago

    You are right. All projects had Segoe UI font. We installed the Segoe font family and then it seems to work.

    • EricSantos's avatar
      EricSantos
      Staff
      8 days ago

      Hi KomalGulati-da0,

      I'm glad Kelly was able to help you out here. Thanks for sharing that installing the Segoe font family did the trick for you.

      If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!

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